Understand cancellation windows, refund treatment, payment issues and dispute reviews before booking.
Effective Date: 29 September 2026
Last Updated: 10 November 2026
Check the booking status and cancellation timing first. Refund percentages below apply to the captured booking amount under the normal customer-cancellation workflow; a safety review, platform error, payment issue or applicable legal requirement can change the final outcome.
| Cancellation timing | Indicative refund of captured booking amount |
|---|---|
| More than 24 hours before the booking | 100% |
| 12–24 hours before the booking | 75% |
| 2–12 hours before the booking | 50% |
| Less than 2 hours before the booking | 0% |
| Customer no-show | 0% |
The schedule applies to normal customer cancellations where the booking amount was successfully captured. Where the platform opens a dispute or safety review, the normal percentages may not be the final decision.
Where a companion cancels an accepted paid booking, or the platform cancels for verification, safety or platform-side reasons, the configured workflow generally provides a 100% refund of the captured booking amount, subject to payment processing, dispute review and applicable law.
The platform may pause a booking, hold settlement and review available information before deciding the appropriate refund or dispute outcome. When reporting a safety concern, provide the booking reference, relevant timeline and evidence that can help the review. Immediate danger should be reported to appropriate local emergency services first.
If a payment fails or is not successfully confirmed by the platform, do not assume that the booking is paid. The booking workflow should show payment confirmation before the booking is treated as successfully paid.
If you believe a duplicate payment was made, contact support with the relevant transaction or booking reference so the payment can be reconciled. Never send a password, OTP, CVV or complete payment-card credentials.
After an approved refund is initiated, the time taken for the credit to appear in the original payment method can depend on the payment provider, banking network and applicable processing timelines. BookMyCompanion cannot guarantee an exact bank or payment-provider posting time.
The current configured companion onboarding fee is ₹199. It is separate from customer booking payments and is charged for the registration and verification process. It does not guarantee profile approval, bookings, customers or earnings.
Where the applicable onboarding workflow provides a refund or adjustment after a qualifying completed booking, eligibility is determined by that workflow, the Companion Terms and any relevant dispute status. The fee is not an investment and should not be represented as one.
A dispute review is separate from the normal cancellation schedule where additional review is required. Active disputes may affect companion payout eligibility while the relevant booking and payment records are reconciled.
Use the Contact page and include the booking or payment reference, a short description of the issue and relevant evidence. Do not send sensitive authentication or card credentials.
