How BookMyCompanion may process information needed to operate accounts, profiles, bookings, payments, safety and support.
Effective Date: 29 September 2026
Last Updated: 10 November 2026
BookMyCompanion processes information needed to provide the marketplace, verify eligible companions, manage bookings and payments, respond to support requests, protect users and meet legal or operational requirements. The exact information processed depends on how you use the platform.
Depending on how you use the platform, information may include your name, email address, mobile number, account credentials, profile information, photographs, service and availability information, booking details, payment references, reviews, reports, support requests, dispute information and companion verification information.
Companion verification may require identity-related information, documents or photographs. Verification information should be accessible only to authorized systems and personnel for verification, safety, fraud prevention, dispute handling and legal or operational requirements.
Users should provide only information requested by the relevant platform workflow and should never send passwords, OTPs, CVV numbers or complete payment-card details to support staff.
Payments are processed through the payment service provider made available by the platform. BookMyCompanion may receive transaction references, payment status, payment method information and information needed to reconcile payments, refunds, disputes, commissions and payouts. The platform does not intentionally request or store complete card credentials through ordinary support forms.
Messages, reports, blocks, moderation records and dispute evidence may be processed to provide platform features, enforce rules, investigate complaints and protect users. Access should be limited to authorized systems and personnel according to operational need.
The platform may use session cookies and similar technical mechanisms required for login, security, preferences and core functionality. Browser, device, IP and security-related information may be processed for authentication, troubleshooting, fraud prevention, abuse detection and service operation.
Information may be shared with service providers supporting necessary operations, such as payment processing, hosting, email or OTP delivery, security, customer support and other infrastructure services. Information should be shared only to the extent reasonably required for the relevant service, subject to applicable contracts and law.
Information may be disclosed where required or permitted by applicable law, legal process, regulatory request, fraud investigation, safety investigation or protection of rights and property.
Information should be retained only for as long as reasonably necessary for the relevant purpose, contractual and operational needs, legal requirements, financial reconciliation, fraud prevention, safety investigations and dispute resolution. Different categories may have different retention periods.
Reasonable administrative, technical and access controls should be used to protect information against unauthorized access, alteration, disclosure or loss. No internet transmission or storage system can be represented as completely risk-free.
Depending on applicable law and available platform functionality, you may request access to, correction of or deletion of certain personal information. Some information may need to be retained where required for legal, financial, fraud-prevention, safety or dispute purposes.
BookMyCompanion is intended for adults aged 18 and above and does not knowingly provide the service to children.
Business / Brand: BookMyCompanion
Operating Location: Mumbai, Maharashtra, India
Email: info@bookmycompanion.com
Phone: +91-9321733775
If a separate legal entity or designated privacy contact is published by the platform, that information should be used for formal legal requests where applicable.
